Using Power Virtual Agent and Power Automate (Flow) to create a simple bot for Cases in Dynamics 365 for Customer Service

Here we will take a very simple example to see how Power Virtual Agent be used along with Power Automate to interact with Dynamics 365 model-driven App Basically, the user enters the case number (ticketnumber) in the chatbot to get the current status of the Case. To begin with, Sign in / Sign up to … Continue reading “Using Power Virtual Agent and Power Automate (Flow) to create a simple bot…

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Using Power Virtual Agent and Power Automate (Flow) to create a simple bot for Cases in Dynamics 365 for Customer Service

Here we will take a very simple example to see how Power Virtual Agent be used along with Power Automate to interact with Dynamics 365 model-driven App Basically, the user enters the case number (ticketnumber) in the chatbot to get the current status of the Case.

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