Are your customer service agents empowered?
My name is Dan Simpson and I am a new Azamba CRM Concierge. I facilitate implementation of Sage and Dynamics…
Continue Reading Dan Simpson’s Article on their blog
The Empowered Agent: A Customer Service Agent’s 1st Reflection on CRM
Even if you have never worked in customer service or sales, you might be able to imagine the kinds of software an agent would use to help you effectively solve your problems: all information relevant to you and the problem you are having would be right in front of them, magically.
Blog Syndicated with Dan Simpson’s Permission
More About This Author
Array
- Finance & Operations7 January 2022How to Create Your Own Dynamics 365 Sales Demo
- Finance & Operations15 December 2021Use Workflow, Automation, and Templates to Streamline Operations with CRM
- Finance & Operations17 November 2021Drive More Value with Your CRM by Eliminating the Noise
- Finance & Operations27 January 2021Microsoft Dynamics Conference Room Pilot (Partner)