Dynamics 365 Customer Service: KB Automatic Filtering

I ran into a feature the other day that I thought would be worth writing an article about. This feature has been around for a while, but I feel that it might slipped in without a lot of us noticing, so here goes!

Administrators can configure the knowledge base search control on the case form to automatically filter knowledge base articles based on data populated in the case record. This…

Continue Reading Dian Taylor’s Article on their blog

Dynamics 365 Customer Service: KB Automatic Filtering

I ran into a feature the other day that I thought would be worth writing an article about. This feature has been around for a while, but I feel that it might slipped in without a lot of us noticing, so here goes! Administrators can configure the knowledge base search control on the case form…

Blog Syndicated with Dian Taylor’s Permission