How to Use Knowledge Articles in Microsoft Dynamics 365 Field Service – YouTube

In this video, you’ll learn how to create and use Knowledge Articles in Microsoft Dynamics 365 Field Service. We’ll walk you through the basics—what Knowledge Articles are, why they’re useful, and how to make them available to your field technicians. Perfect for beginners or anyone looking to improve their support process!
 
This video consists of:

00:00-00:18 Introduction
00:19-00:52 Knowledge Article
00:53-3:34 Create Knowledge Article
3:35-5:06 Publish Knowledge Article
5:07-6:04 Update Knowledge Article

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