3 Case Studies in Customer Service

Case Studies in Dynamics 365 CRM Customer Service

CRM software touts its ability to manage 3 areas of your business: Sales, Marketing, and Customer Service. My experience has been that most companies implement a CRM solution to automate and enhance their Sales and Marketing efforts. Customer Service is often an afterthought. And that’s a pity. Because once you’ve attracted all of those new customers by implementing the superpowers of your…

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3 Case Studies in Customer Service

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Author: Ally Jameson

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