Improve CRM Adoption by Asking Why
Why is the sky blue? Why is water wet? Why do I have to go to school? A study by The Telegraph shows that 4 year old girls…
Ally Jameson
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CRM Failure: The Tortoise and the Hare
Last month I was sitting in on a meeting with the COO of a prospect that we had presented to about a year ago regarding a CRM project. …
Dynamics 365 View: Accounts with No Activities for 30 Days
An often requested Dynamics 365 feature is to have a view of “past due” accounts, contacts, leads, or cases. By “past due” I mean records that have had…
3 Case Studies in Customer Service
CRM software touts its ability to manage 3 areas of your business: Sales, Marketing, and Customer Service. My experience has been that most companies implement a CRM solution…