2024 Wave 2: Copilot for Service

Posted By Dian Taylor on 6 Aug 2024 in Dyn365CE

Welcome to the fourth article of my series on the 2024 Wave 2 release! In the past few weeks I have published 3 articles in this series about Dynamics 365 Sales, Copilot for Sales and Dynamics 365 Customer Service. In this article, I’m focusing on the new features for Copilot for Service. Let’s get started and uncover what’s new for Copilot in Customer Service! In case you are not aware,

2024 Wave 2: Copilot for Service

Welcome to the fourth article of my series on the 2024 Wave 2 release! In the past few weeks I have published 3 articles in this series about Dynamics 365 Sales, Copilot for Sales and Dynamics 365 Customer Service. In this article, I’m focusing on the new features for Copilot for Service.

Blog Syndicated with Dian Taylor’s Permission

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Dian Taylor

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• Dyn365CE20 August 2024Trigger Power Automate Flow from Button in Model Driven App
• Dyn365CE20 August 2024Trigger a Power Automate Flow from a Button in a Model Driven App – YouTube
• Dyn365CE13 August 20242024 Wave 2: D365 Sales – YouTube
• Dyn365CE6 August 20242024 Wave 2: Copilot for Service