Wave 1 2025 Customer Insights Journey Chat With Amey Holden – YouTube

Wave 1 2025 Customer Insights Journey Chat With Amey Holden

The release notes for Dynamics 365 Wave 1 20245 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing).

Wave 1 2025 D365 Marketing Overview
🚀 Customer Insights – Journeys: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features

Wave 1 Item Links:
1️⃣ Create journeys by using Copilot to describe them – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/create-journeys-describing-them-using-copilot
2️⃣ Export your data to your own storage for custom reporting – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/export-data-own-storage-custom-reporting
3️⃣ Wait on segment membership to trigger next step in a journey – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/use-segments-decide-which-path-customer-should-take-journey
4️⃣ Respect quiet times, engage based on location and time zones – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/respect-quiet-times-engage-based-location-time-zones
5️⃣ Pause and resume journeys to handle unplanned events – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/pause-resume-journeys-handle-unplanned-events
6️⃣ Allow individuals to re-enter a one-time, dynamic segment journey – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/allow-individuals-re-enter-one-time-dynamic-segment-journey
7️⃣ Maximize event capacity with waitlist registrations –https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/maximize-event-capacity-waitlist-registrations
8️⃣ Set up and execute pre- and post-event communications – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/easily-set-up-execute-pre-post-event-communications
9️⃣ Collect extra customer info without updating your data model – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/collect-extra-customer-information-without-creating-custom-attributes
1️⃣0️⃣Create event portals with event and registration details using Power Pages – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/enable-customers-find-sign-up-events-easily
1️⃣1️⃣ Automate seamless handoffs between marketing and sales – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/close-leads-faster-automating-seamless-handoffs-between-marketing-sales
1️⃣2️⃣ Create an event portal on your own website – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/create-event-portal-own-website

#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365

The release notes for Dynamics 365 Wave 1 20245 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing).

Wave 1 2025 D365 Marketing Overview
🚀 Customer Insights – Journeys: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features

Wave 1 Item Links:
1️⃣ Create journeys by using Copilot to describe them – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/create-journeys-describing-them-using-copilot
2️⃣ Export your data to your own storage for custom reporting – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/export-data-own-storage-custom-reporting
3️⃣ Wait on segment membership to trigger next step in a journey – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/use-segments-decide-which-path-customer-should-take-journey
4️⃣ Respect quiet times, engage based on location and time zones – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/respect-quiet-times-engage-based-location-time-zones
5️⃣ Pause and resume journeys to handle unplanned events – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/pause-resume-journeys-handle-unplanned-events
6️⃣ Allow individuals to re-enter a one-time, dynamic segment journey – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/allow-individuals-re-enter-one-time-dynamic-segment-journey
7️⃣ Maximize event capacity with waitlist registrations –https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/maximize-event-capacity-waitlist-registrations
8️⃣ Set up and execute pre- and post-event communications – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/easily-set-up-execute-pre-post-event-communications
9️⃣ Collect extra customer info without updating your data model – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/collect-extra-customer-information-without-creating-custom-attributes
1️⃣0️⃣Create event portals with event and registration details using Power Pages – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/enable-customers-find-sign-up-events-easily
1️⃣1️⃣ Automate seamless handoffs between marketing and sales – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/close-leads-faster-automating-seamless-handoffs-between-marketing-sales
1️⃣2️⃣ Create an event portal on your own website – https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys/create-event-portal-own-website

#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365

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