Now Reading: Tricia Sinclair- Omni Channel Engagement Hub: Behind the Scenes – YouTube
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Tricia Sinclair- Omni Channel Engagement Hub: Behind the Scenes – YouTube
“The session aims to set up OmniChannel from a base install to a fully working chat channel. You’ll see how configurable the product is and how to :
– set up chat channel
– personalised chat widget, notifications and application tabs
– configure productivity tools such as agent scripts and quick reply
– enable portal navigation reviews and chat to voice/video ”
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