The prognosticating season is on us, so I will stop procrastinating and offer my predictions for customer relationship management (CRM) in 2018:
- The software leaders (Salesforce and Microsoft) will extend their leads. As in many other areas of technology, the top selling products tend to gain market share, and smaller players wither or are acquired. Salesforce is synonymous to CRM for most…
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Top 5 Predictions for Customer Relationship Management (CRM) in 2018
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