Within Microsoft’s Unified Routing for Dynamics 365 we can route work items using AI based sentiment predictions. Say you detect that a customer is really unhappy when starting a conversation
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CRM Audio is a network of podcasts about Dynamics 365, Dynamics CRM, personal productivity, and Power BI hosted by Microsoft Business Solutions MVP’s Joel Lindstrom, George… Continue Reading Stephan Smith’s
We were in Austin, TX attending eXtreme 365 and the keynote focused on what we can expect in 2019 from the world of Microsoft Business Applications and the Power Platform.
CRM Audio is a network of podcasts about Dynamics 365, Dynamics CRM, personal productivity, and Power BI hosted by Microsoft Business Solutions MVP’s Joel Lindstrom, George… Continue Reading Joel Lindstrom’s
The prognosticating season is on us, so I will stop procrastinating and offer my predictions for customer relationship management (CRM) in 2018: The software leaders (Salesforce and Microsoft) will extend
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