Dynamics 365 Customer Engagement
D365 Customer Service : Voice Channel
Originally posted on Everything D365: Good customer service is taken for granted. To stand out, companies need exceptional customer service that go beyond what…
Tag: Voice
Dynamics 365 Customer Engagement
D365 Marketing Segments & D365 Customer Voice
One of the first things you likely learned to create when starting off with the Dynamics 365 Marketing App was how to create segments.…
Dynamics 365 Customer Engagement
Sending D365 Customer Voice Surveys From Your Own Domain
When sending surveys to your customers and prospects via D365 Customer Voice, the emails will come from the lovely surveys@email.formspro.microsoft.com email address. Your name…
Dynamics 365 Customer Engagement
Managing D365 Customer Voice Alerts Via Microsoft Teams
In a previous post, I wrote about how to create alert rules and then manage those alerts in Dynamics 365 Customer Voice. The alerts…
Dynamics 365 Customer Engagement
Creating HTML Email Templates In D365 Customer Voice
You can set up email templates to use when sending out emails requesting feedback via one of your Dynamics 365 Customer Voice surveys. They…