Dynamics 365 Customer Engagement
Multi-Channel Customer Support
Customer service automation is evolving rapidly, and I experienced this myself this week. Here is an example of excellent use of multi-channel customer service…
Tag: Support
Dynamics 365 Great Plains
Microsoft Dynamics GP Support from ISC Software
I’ve worked with Microsoft Dynamics GP for over 17 years and, like most people, do not work for the company with whom I first…
Dynamics 365 Customer Engagement
MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Support Go-Live
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare…
Dynamics 365 Customer Engagement
Understanding Microsoft Unified Support
Microsoft has recently added a new support option for its enterprise customers: Microsoft Unified Support. This offering is in addition to the Microsoft Premier…
Dynamics 365 Great Plains
Microsoft Dynamics GP Fall 2020 Release New Features: Support for Multi-Factor Authentication (MFA)
This post is part of the Microsoft Dynamics GP Fall 2020 Release New Features series where I am going to echo the posts from…