Customer service automation is evolving rapidly, and I experienced this myself this week. Here is an example of excellent use of multi-channel customer service from SiriusXM Satellite radio. The entire transaction when smoothly even though it switched between four channels.
Channel 1: Mail
I received a letter telling me that my SiriusXM Satellite Radio subscription was up for renewal, and my…
Continue Reading noreply@blogger.com (Jim Townsend)’s Article on their blog
http://blogs.infostrat.com/2021/01/multi-channel-customer-support.html
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