Multi-Channel Customer Support

Customer service automation is evolving rapidly, and I experienced this myself this week.  Here is an example of excellent use of multi-channel customer service from SiriusXM Satellite radio.  The entire transaction when smoothly even though it switched between four channels.

Channel 1: Mail

I received a letter telling me that my SiriusXM Satellite Radio subscription was up for renewal, and my…

Continue Reading noreply@blogger.com (Jim Townsend)’s Article on their blog

Multi-Channel Customer Support

Customer service automation is evolving rapidly, and I experienced this myself this week. Here is an example of excellent use of multi-channel customer service from SiriusXM Satellite radio. The entire transaction when smoothly even though it switched between four channels.

Blog Syndicated with noreply@blogger.com (Jim Townsend)’s Permission

Author: Jim Townsend

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