Dynamics 365 Customer Engagement
Omnichannel for Customer Service – IVR BOT Skills Based Routing
In this blog post I hope to describe how you can setup an IVR BOT for Microsoft’s Omnichannel for Customer Service voice channel. And…
Tag: Skills
Teams
Day[87/100] #100DaysOfCloud – Jonnychipz – Cloud Skills Challenge – Build a WebApp with Blazor WebAssembly
In order to get a full house of 15/15 modules for our Welsh Azure Cloud Skills Challenge, I thought that I would spend some…
Dynamics 365 Customer Engagement
Microsoft Ignite Intro to Tech Skills: Dynamics 365
This session is a 30 minute introduction to Dynamics 365 and how you can get started on your journey into skilling up for Dynamics…
Podcasts
Skills of today’s Power Platform Architects with Rami Mounla
Full show notes available here https://www.nz365guy.com/234 Continue Reading Mark Smith nz365guy’s Article on their blog https://www.nz365guy.com/skills-of-todays-power-platform-architects-with-rami-mounla/ Blog Syndicated with Mark Smith nz365guy’s Permission
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Skills based routing AND Virtual Agents
Recently I was asked to consider a requirement to roue web chats within Omnichannel for Customer Service in a particular way. In this post…