Dynamics 365 Customer Engagement
Extend D365 Customer Service Copilot: Ask questions about your data(verse)
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using…
Tag: D365
Dynamics 365 Human Resources
D365 HR Benefits statements, why and how.
One of the cool features we have within Dynamics 365 Human Resources is the Benefits statement. According to Microsoft official documentation benefits statements are:…
Dynamics 365 Customer Engagement
D365 Customer Service: Dialer Enhancements
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed…
Dynamics 365 Customer Engagement
D365 Marketing Consent and Microsoft Bookings
I recently worked with a client who are using Microsoft Bookings to allow someone to book a demo via a link on their website.…
Dynamics 365 Customer Engagement
Extend D365 Customer Service Copilot with Prompt Plugins (preview)
The preview feature that I am writing about today is a feature that a lot of us have been waiting for! I am super…