D365 Field Service Inspections Updates – Dec 2020 The Dynamics 365 Field Service Inspections team has done it again! There is a load of new features and functionality that will
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? https://meganvwalker.com/creating-alert-rules-managing-alerts-in-d365-customer-voice In a previous video, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really
D365 Field Service Push Notifications for Model Driven Mobile App Now that Microsoft is moving away from the Resco built mobile application (aka Xamarin) and pretty soon (June 2021) all
? https://meganvwalker.com/import-contacts-and-variables-to-send-personalised-surveys-from-d365-customer-voice If you aren’t already aware, you can import a list of Contacts to Dynamics 365 Customer Voice containing their name and email address, and then send them an
D365 Customer Service Setting up search providers In this video I will be showing you how you can setup search providers in D365 Customer Service. Search providers allows agents to
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