Dynamics 365 Customer Engagement
Dynamics 365 Customer Service: Automatic Case Assignment
In this article I am going to explain how we can use workflows to assign cases to a team in Dynamics 365 based on…
Tag: Customer
Finance & Operations
How to Set Up Mobile Offline Profiles in Microsoft Dynamics 365 Customer Engagement
Calculating and managing goals Last time in Microsoft Dynamics Support, we looked at how to enable mobile offline… Continue Reading Dinesh Joseph’s Article on their…
Dynamics 365 Customer Engagement
Dynamics 365 Customer Self-Service PowerApps Portals – Creating a Case on Behalf of Another Account
A common question I get about using Dynamics 365 Portals (aka Dynamics 365 Customer Service PowerApps Portal) is the ability to create cases on…
Dynamics 365 Customer Engagement
Voice of the Customer Deprecation
As expected, with the release of Forms Pro that Microsoft have announced that Voice of the Customer is being deprecated. Voice of the Customer…
Dynamics 365 Customer Engagement
Forms Pro General Availability and Future of Voice of the Customer
Forms Pro has been released as of July 1st and is in General Availability. If you have a Dynamics 365 Customer Engagement Enterprise or…