Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
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Configurable Copilot Summaries for D365 Field Service In this video I will show you how you can configure copilot summaries in work orders and bookings for Dynamics 365 Field Service.
Thanks for visiting! If you’re new here, you may want to subscribe to my RSS feed. Hands up if you have ever reassigned a case to a user and had
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