Omnichannel for Customer Service – Skills based routing AND Virtual Agents
Recently I was asked to consider a requirement to roue web chats within Omnichannel for Customer Service in a particular way. In this post…
Recently I was asked to consider a requirement to roue web chats within Omnichannel for Customer Service in a particular way. In this post…
Today I was going through Dynamics Community Forum and one of the question which was asked is to hide subgrid button based on parent…
Dynamics CRM new Date() from javascript will return DateTime based on user system time but not based on logged in user timezone selected in…
We have looked at how the Entity Records Channel uses routing and this post will now take it even further… Continue Reading admin’s Article…
In this post , I will brief about the import of Customer Group Entity using Logic apps. Here instead of using data Package, I…