Originally posted on Vrushali's Techno Blog:
Customer service management may require different type of attentions and monitoring depending on parameters such as the different types of customer, priority, different products or services, different subscription levels (regular, premium customers), various activity categories, different geography etc. Defining Queues is helpful to organize,…
Continue Reading Nishant Rana’s Article on their blog
Queues in Case Management: Part 1
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