Onmichannel for Customer Services – D365 – latest news and great news !


Great news, Microsoft extands the Omnichannel portofolio with outstanding offers : New Channel : Teams Microsoft expands the digital communication channels available within omnichannel experience for Customer Services in Dynamics 365 with TEAMS. Microsoft complements the existing channels such as phone, email, Facebook Messenger, and SMS and support delivered for messaging channels like…

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Onmichannel for Customer Services – D365 – latest news and great news !

Great news, Microsoft extands the Omnichannel portofolio with outstanding offers : New Channel : Teams Microsoft expands the digital communication channels available within omnichannel experience for Customer Services in Dynamics 365 with TEAMS. Microsoft complements the existing channels such as phone, email, Facebook Messenger, and SMS and support delivered for messaging channels like WhatsApp, WeChat, Twitter Direct Message, and LINE.

Blog Syndicated with Estelle Fremaux’s Permission

Author: Estelle Fremaux

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