Omnichannel for Customer Services – Dynamics 365

Posted By Estelle Fremaux on 14 Apr 2020 in Dyn365CE

Omnichannel for Customer Service is an add-on for Dynamics 365 Customer Service featuring live chat capabilities to help employees answer to question online. Can be used for internal or customer needs. These include contextual customer identification, real-time alerts and knowledge integration to increase the value of self-service web portals. Additional features include routing and a work…

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Omnichannel for Customer Services – Dynamics 365

Omnichannel for Customer Service is an add-on for Dynamics 365 Customer Service featuring live chat capabilities to help employees answer to question online. Can be used for internal or customer needs. These include contextual customer identification, real-time alerts and knowledge integration to increase the value of self-service web portals.

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Estelle Fremaux

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