Omnichannel for Customer Search – Canvas App for Custom Search

Microsoft’s Omnichannel for Customer Service gives us many of the contact centre features we require out of the box. But in all projects “extra” requirements will surface that need a custom approach. In this blog post and video, I will discuss how we can customize the customer service workspace interface using canvas apps.

In my projects I have often seen two requirements which need thought…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Search – Canvas App for Custom Search

Microsoft’s Omnichannel for Customer Service gives us many of the contact centre features we require out of the box. But in all projects “extra” requirements will surface that need a custom approach. In this blog post and video, I will discuss how we can customize the customer service workspace interface using canvas apps.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

Share This Post On