In previous posts we’ve looked at adding the Net Promoter Score (NPS) question to a survey, and how to incorporate it in to your entire organisation using Forms Pro. What if your customer is happy overall, but there is a specific incident where their experience is negative? NPS isn’t going to give you the big picture. This is where Sentiment Analysis will help. It’s built in to Forms Pro and…
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Negative Sentiment Analysis Using Forms Pro – Megan V. Walker
This is where Sentiment Analysis will help. It’s built in to Forms Pro and provides insight by analysing text within survey responses.
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