By Ayesha Mirza, senior consultant at InfoStrat
One of the key initiatives of
customer service is to make tasks easier for both the customer and customer
service agents. Customers want to find information and customer service agents
have the need to process, absorb and promote information requests in order to
provide an adequate customer experience.
customer service is to make tasks easier for both the customer and customer
service agents. Customers want to find information and customer service agents
have the need to process, absorb and promote information requests in order to
provide an adequate customer experience.
Streamlining this flow…
Continue Reading noreply@blogger.com (Jim Townsend)’s Article on their blog
Microsoft Dynamics Customer Service Best Practices
Blog Syndicated with noreply@blogger.com (Jim Townsend)’s Permission