A recent Gartner poll of over 2,500 executives, showed that 38% saw customer experience and retention as the primary purpose of their generative artificial intelligence (AI) investments. Significantly ahead of revenue growth (26%), cost optimization (17%) and business continuity (7%).
With that in mind, let’s look at the history of Microsoft’s commitment to AI…
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Microsoft Artificial Intelligence enhancing Customer Experiences
Microsoft’s artificial intelligence offerings provide exciting opportunities to enhance both customer and employee experiences.
Blog Syndicated with Paul Harrison’s Permission
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