Make every interaction count with customer journey orchestration

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers' expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift…(read more)

Continue Reading Jim Nakashima’s Article on their blog

Make every interaction count with customer journey orchestration

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers’ expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations.

Blog Syndicated with Jim Nakashima’s Permission

More About This Author

Dilyana Radulova
Microsoft Certified Solutions Expert and experienced Technical CRM Consultant with demonstrable experience as the functional lead in numerous projects throughout their full life-cycle. A highly ambitious, competitive and creative individual, who is analytical, proactive and has strong interpersonal skills.
Passionate about D365 for Marketing.

Author: Dilyana Radulova

Microsoft Certified Solutions Expert and experienced Technical CRM Consultant with demonstrable experience as the functional lead in numerous projects throughout their full life-cycle. A highly ambitious, competitive and creative individual, who is analytical, proactive and has strong interpersonal skills. Passionate about D365 for Marketing.

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