How to create a Basic Queue in Dynamics 365 CE | Public vs Private Queues Explained – YouTube

Image In this video, you’ll learn how to create and manage Queues in Dynamics 365 Customer Engagement (CE).
We’ll break down the purpose of queues, the difference between public and private queues, and walk you through the step-by-step creation process.
 
This video consists of –
00:00 – 00:17   Intro  
00:17 – 00:51   Understanding Queues and Their Types (Public vs Private)  
00:52 – 03:12   Creating Public and Private Queues  
03:13 – 04:57   Testing the Created Queues  
04:58 – 05:09   Wrap Up & Outro

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