Enable AI generated conversation summary(preview)

Posted By Dian Taylor on 4 Oct 2022 in Dyn365CE

In this article I am going to discuss a feature that is currently in preview. I had a little trouble finding out how this works, which is why I decided to write this article about it. This feature is part of the collaboration between Dynamics 365 Customer Service and Microsoft Teams which utilizes an AI model that uses natural language to summarize a transcript of an active chat conversation…

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Enable AI generated conversation summary(preview)

In this article I am going to discuss a feature that is currently in preview. I had a little trouble finding out how this works, which is why I decided to write this article about it.

Blog Syndicated with Dian Taylor’s Permission