Dynamics 365 Wave 1 2020 Release|Customer Service

Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave…

Continue Reading Prashant Shukla’s Article on their blog

Dynamics 365 Wave 1 2020 Release|Customer Service

Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave 1 update? Customer Service *Agent productivity enhancements to knowledge capabilities *Configure case resolution page *Enhancements in case routing rules *Enhancements in queue page *Modern email experience *New work hour calendar in service scheduling *Rich text…

Blog Syndicated with Prashant Shukla’s Permission