Dynamics 365 Wave 1 2020 Release|Customer Service

Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave…

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Dynamics 365 Wave 1 2020 Release|Customer Service

Hi Everyone Following topics from wave 1 2020 customer service are covered in this video: Timelines How to enable wave 1 update? Customer Service *Agent productivity enhancements to knowledge capabilities *Configure case resolution page *Enhancements in case routing rules *Enhancements in queue page *Modern email experience *New work hour calendar in service scheduling *Rich text…

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