Dynamics 365 – Email to Case

This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here

The new name for this function is now called “Automatic Record Creation and Update Rules”. You find it under Service Management in the settings area.

Setup

I will try to explain why I believe this is the proper way to set it up, even though many of you probably will have a…

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Dynamics 365 – Email to Case

UPDATED POST GO HERE**** This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here The new name for this function is now called “Automatic Record Creation and Update Rules”. You find it under Service Management in the settings area.

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