Here’s what Customer Lockbox is about in order to provide controlled access to Microsoft Support for troubleshooting.
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Customer Lockbox (preview) in Power Platform Admin Center | Dynamics 365
Often, it’s a dilemma for partners when Microsoft support asks for access to the environment or making a “copy of the affected environment” in order to review an issue at hand. This is a super-helpful feature where we get to see what is being accessed in order to review data.
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