I thought I should share my best practice of creating a quick Support Queue purely to receive Emails in Dynamics 365.
In my example below, the support email address is a User in Office 365 assigned any license that has Exchange Online service present. My example user needn’t have a Dynamics license for purely for the purpose of a Queue. Your application may vary.
Let’s take a look!
Support…
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Create a support Queue in Dynamics 365 CRM – D365 Demystified
Easy approach to quickly get started with a Queue in Dynamics 365
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