Having a business system that gives actionable insights is important, allowing staff to be able to take information and turn it into useful knowledge relevant to their goals and mission within the business. This mission often involves interacting with customers. In an era of self-service, it’s not all the time the interactions are outbound, and customer interactions can come through via…
Continue Reading admin’s Article on their blog
Create a Customer Sentiment Solution in Dynamics 365 CE using Azure Cognitive Services – crmcat
Blog Syndicated with admin’s Permission
More About This Author
Array
Dyn365CE2020.04.30Connecting Power Virtual Agents to a Real Life Person using Omni Channel Engagement
Dyn365CE2020.04.29Supervisor Monitoring in Omni Channel Engagement
Dyn365CE2020.04.28Conversation States in Omni Channel Engagement
Dyn365CE2020.04.27An Introduction to Skill Based Routing in Omni Channel Engagement