Azure
Same Agent, Two Architectures: When MCP Wins (and When It Doesn’t)
I know, I know. It has been almost five years since my last post, and in that time the masthead changed, the name changed,…
Category: Copilot Studio
Azure
What 100+ Bots Taught Me About the Wrong Way to Automate Finance Operations
Before agentic AI, Vision Language Models (VLMs), and Computer-Using Agents (CUAs) became the centre of every enterprise automation conversation, I was running a fleet…
Copilot Studio
Using AI-powered email classification to automatically categorize cases in D365 Customer Service
Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
Copilot Studio
Cowork = My Collaborative Worker
Cowork is MINDBLOWING but there are some risks! I’ve been experimenting with how I can use it to transform an end to end process…
Azure
Microsoft Agent 365: The Controls That Come After the Identity
In the previous blog, we registered three finance agents as identities in Microsoft Entra. In this post we go further, and we govern one…