Copilot Studio
Service Operations Agent in D365 Contact Center
One of the most interesting new additions to Dynamics 365 Contact Center is the Service Operations Agent. It promises a more conversational way for…
Category: Copilot Studio
Azure
E7 Licence in real life
Microsoft licensing pages are marketing — until you've actually switched a licence on in your own tenant and used it for real, you don't…
Azure
Microsoft Agent 365: Giving Your AI Companion the Identity It Deserves
Imagine a new colleague joins your team tomorrow. They show up, sit down, and immediately start accessing your SharePoint, reading your emails, and calling…
Azure
You Don’t Have an AI Agent Problem, You Have an Evaluation Problem
A house isn’t valuable just because it exists. Its value is maintained through regular evaluation. The same is true for AI agents. An agent…
Copilot Studio
Scalable Governance of Low Code solutions for any organisation — EmPOWER Your World
Scalable Governance v2 PrinciplesStrategyScalable Governance 9 Apr Written By Simon Owen Governing a sandbox prototype the same way you govern a regulated production solution…