Before agentic AI, Vision Language Models (VLMs), and Computer-Using Agents (CUAs) became the centre of every enterprise automation conversation, I was running a fleet…
Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
Cowork is MINDBLOWING but there are some risks! I’ve been experimenting with how I can use it to transform an end to end process…
In the previous blog, we registered three finance agents as identities in Microsoft Entra. In this post we go further, and we govern one…
Call recording is one of those contact center capabilities that sounds simple until you start implementing it across channels, bots, transfers, transcripts, and compliance…
