Dynamics 365
13 Rules for Good Discovery
A good discovery will set a project up for success, whilst a bad discovery will do the opposite. In this article I’m going to…
Category: Dynamics 365
Dynamics 365
Don’t be Too Helpful…
Why Discipline Beats HelpfulnessDelivery teams implementing Power Apps and Dynamics 365 are typically motivated by a strong desire to help. Consultants, developers, and architects…
Customer Service
Business Central Version 29: Recently Searched in Tell Me and Recently Used Lookups
IntroductionMicrosoft Dynamics 365 Business Central Version 29 introduces two productivity-focused enhancements designed to help users work faster: Recently Searched in Tell Me and Recently…
Dynamics 365 Business Central
BC v29 Closes a Gap That’s Been There Since 2020
Since Business Central 2020 release wave 2, every table in the product has carried four audit fields SystemCreatedAt, SystemCreatedBy, SystemModifiedAt, and SystemModifiedBy. For years,…
Customer Service
AI Agent ROI Framework
Introduction AI agents are rapidly becoming a core component of enterprise transformation strategies. Organizations are deploying agents to assist employees, automate business processes, improve…