Dynamics 365 Customer Engagement
Change the owner of a workflow
Now, I know what you might think by reading only the title of this article “seriously, is this guys joking?”, we’ll wait for it,…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Dynamics 365 Attachments on Azure Blob Storage using the Attachment Management Add-in
The Attachment Management Add-in is out there on the AppSource for quite some time, I recently enabled it for an internal Dynamics 365 implementation…
Dynamics 365 Customer Engagement
Displaying a Common Data Service Full Entity Image in a Canvas Power App
We’ve long had the capability of tagging images onto either our Common Data Service or Dynamics 365 system or custom entity records, via a…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Grab / Pick Chats
With Microsoft’s Omnichannel for Customer Service it will be common to use a push method to route your chats to the “best” agent .…
Dynamics 365 Customer Engagement
Power Baseball League: Dynamics 365 Customer Voice with Megan V. Walker
Just as hot dogs are essential to the enjoyment of baseball, so it is also essential to get data into your system. It is…