Dynamics 365 Customer Engagement
Customer Service Workspace Review
I was working in the new Customer Service Workspace app, which got added to my instance as part of the 2020 Release Wave 2…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Personalised Quick Replies
One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll…
Dynamics 365 Customer Engagement
Adding Multiple Languages To Your D365 Customer Voice Survey
Dynamics 365 Customer Voice surveys are added initially using the Default language based on the language of the Microsoft Office 365 environment where Customer…
Dynamics 365 Customer Engagement
Changes in CDS / CRM Destination Component – SSIS Integration Toolkit for Dynamics 365
With version 20.2 November 2020 release, there have few updates added to the KingwaySoft’s CDS/CRM Destination Component, few are changes in the label and…
Dynamics 365 Customer Engagement
CDS/CRM SDK – WS-Trust auth and OrganizationServiceProxy Deprecated, what does it mean?
Originally posted on Colin Vermander: Announced late last week on docs.microsoft.com was the deprecation of the WS-Trust authentication type as well as OrganizationServiceProxy. Both…