Auto-Closure of Task considering Work Hours and Holidays in Dynamics 365 – Nishant Rana’s Weblog

Auto-Closure of Task considering Work Hours and Holidays in Dynamics 365.

Recently we had a requirement to auto close the task after 2 days of due date passed. Here we had to consider work hours and holidays as well.

The good thing was that with SLA considering both work hours and holidays, we could implement this without writing a single piece of code.

Below are the steps to implement it –

Enable SLA for Task

Navigate to Settings à Service Management à Click on Service Level…