Recently, while cleaning up some old customizations in Dynamics 365, we came across an interesting dependency issue that was not immediately obvious from the user interface. What initially looked like
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When something in your agent gives the wrong answer or behaves unexpectedly, the conversation trace is your first stop. Not the topic editor. The execution panel on the left side
Key Takeaways 1. Territory problems are invisible without a map. Overlaps and imbalances rarely show up in reports. They only become visible when your CRM data is plotted geographically. 2.
The Test Canvas is your new best fried in Copilot Studio 😁. It works both when your agent is in draft or published state and is always just a click
When running marketing campaigns, UTM parameters help us understand where our leads are coming from. They help us track whether a lead came from Google Ads, Facebook campaigns, email campaigns,
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