Dynamics 365
How to enable and configure Service Agent in D365
In my last post I wrote about the Service Agent in Dynamics 365 Customer Service and its capabilities. I discussed what it is, what…
Category: Dynamics 365 Customer Engagement
Dataverse
SQL4CDS UTC Mode: Converting Advanced Find Date Filters to UTC Boundaries– A Quick Reference (Dataverse / Dynamics 365)
While validating record counts for a Work Orders view in Dynamics 365 Field Service, we ran into the same underlying issue covered in an…
Dynamics 365
Hide Expired Sessions in Event Registration Form using JavaScript (Dynamics 365 Customer Insights – Journeys)
One of our recent requirements was to ensure that users could no longer register for event sessions once the session had already ended. The…
Dynamics 365 Customer Engagement
When Entity.Id Is Guid.Empty with QueryExpression.Distinct = True (Dataverse)
While optimising the performance of a Dataverse plugin, we noticed a QueryExpression using ColumnSet(true). The business logic only required a few attributes, so replacing…
Dynamics 365 Customer Engagement
Meet Service Agent: Everything you need to know
It’s time to introduce you to another AI agent in the Dynamics 365 Customer Service family! After being available in public preview since March…