Setup Chat channel– Omnichannel for Customer Service
In the previous post we saw how to provision the Omnichannel for Customer Service, below are some of the basic steps we will follow to set up Chat…
Nishant Rana
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Admin Center URL(s) in Microsoft Dynamics 365 ( Power Platform)
Listing down Administration Center URL(s) for quick reference à Admin Center URL Microsoft 365 Admin Center https://admin.microsoft.com/ Power Platform Admin Center https://admin.powerplatform.microsoft.com/ PowerApps Admin Center https://admin.powerapps.com/ Dynamics 365…
Overcoming unprecedented business challenges with Microsoft Dynamics 365
In such unpredictable and challenging times, organizations must make sure they’re getting maximum value and efficiency from their Microsoft Dynamics 365 investment. Through this blog and social media,…
Provision – Omnichannel for Dynamics 365 Customer Service
For one of our projects we are exploring capabilities of Omnichannel. Below are the steps for provisioning the Omnichannel for Dynamics 365 Customer Service for quick reference. First,…
Setting up default authentication provider in PowerApps/ Dynamics 365 Portals using identity provider configuration UI
Originally posted on Debajit's Dynamic CRM Blog: In this blog, I will set-up the default portal authentication provider using the new PowerApps/ Dynamics 365 Portal identity provider configuration…
Multi-Currency in Dynamics 365
Multi-currency was introduced in the product with version 4.0 Thought of just revisiting it as we were recently having certain requirements around it. Below are few points for…
Few points to consider -Status Reason transitions in Dynamics 365
We can specify Status Reason Transitions for Case as well as custom entities. Using the status reason dialog box, we can define (filter) which values are available to…
Sample Decision Matrix Template for Single vs Multi Instance – Dynamics 365
Deciding on a single instance or multi instance is a difficult process, specially for an Enterprise Customer, as each has its own share of pros and cons. Sharing…
Differences between Subject and Category Entity in Dynamics 365
Subject entity feature has always been an integral part of Dynamics CRM at least since 3.0. It gives a nice hierarchical way of organising and maintaining information. To…
Check Dynamics 365 App and Power Platform features availability at different geography
Recently we had to find out what all Dynamics 365 Apps and Power Platform features are available in our UAE region. To get these details to navigate to…