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Nishant Rana

1,324 Posts
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Dynamics 365 Customer Engagement

Setup Chat channel– Omnichannel for Customer Service

In the previous post we saw how to provision the Omnichannel for Customer Service, below are some of the basic steps we will follow to set up Chat…

📅 18 June 2020 👁 100 views
Dynamics 365 Customer Engagement

Admin Center URL(s) in Microsoft Dynamics 365 ( Power Platform)

Listing down Administration Center URL(s) for quick reference à Admin Center URL Microsoft 365 Admin Center https://admin.microsoft.com/ Power Platform Admin Center https://admin.powerplatform.microsoft.com/ PowerApps Admin Center https://admin.powerapps.com/ Dynamics 365…

📅 15 June 2020 👁 180 views
Dynamics 365 Customer Engagement

Provision – Omnichannel for Dynamics 365 Customer Service

For one of our projects we are exploring capabilities of Omnichannel. Below are the steps for provisioning the Omnichannel for Dynamics 365 Customer Service for quick reference. First,…

📅 11 June 2020 👁 42 views
Dynamics 365 Customer Engagement

Multi-Currency in Dynamics 365

Multi-currency was introduced in the product with version 4.0 Thought of just revisiting it as we were recently having certain requirements around it. Below are few points for…

📅 9 June 2020 👁 228 views