In such unpredictable and challenging times, organizations must make sure they’re getting maximum value and efficiency from their Microsoft Dynamics 365 investment. Through this blog and social media,…
For one of our projects we are exploring capabilities of Omnichannel. Below are the steps for provisioning the Omnichannel for Dynamics 365 Customer Service for quick reference. First,…
Originally posted on Debajit's Dynamic CRM Blog: In this blog, I will set-up the default portal authentication provider using the new PowerApps/ Dynamics 365 Portal identity provider configuration…
Multi-currency was introduced in the product with version 4.0 Thought of just revisiting it as we were recently having certain requirements around it. Below are few points for…
We can specify Status Reason Transitions for Case as well as custom entities. Using the status reason dialog box, we can define (filter) which values are available to…
Deciding on a single instance or multi instance is a difficult process, specially for an Enterprise Customer, as each has its own share of pros and cons. Sharing…
Subject entity feature has always been an integral part of Dynamics CRM at least since 3.0. It gives a nice hierarchical way of organising and maintaining information. To…
Recently we had to find out what all Dynamics 365 Apps and Power Platform features are available in our UAE region. To get these details to navigate to…
At times to ensure compliance, we need to mask the data, especially in our sandbox environments, while still maintaining the structure of the data. Here we can make…
Let us take a scenario, where a data migration package is running, and it either creates or updates (or deletes) a large number of records into Dynamics 365,…
