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Sarah Critchley

46 Posts
9,580 Views
Dynamics 365 Customer Engagement

What is Dynamics 365 for Sales?

Dynamics 365 for Sales is an application created and managed by Microsoft that gives Sales departments capabilities to manage Leads… Continue Reading admin’s Article on their blog No…

📅 7 January 2020 👁 136 views
Dynamics 365 Customer Engagement

What is the Common Data Service?

This post defines what the Common Data Service (CDS) and the Common Data Model (CDM) are. The Common Data Service and the… Continue Reading admin’s Article on their blog No…

📅 26 September 2019 👁 260 views
Dynamics 365 Customer Engagement

Connecting Azure Custom Vision with Microsoft Flow

This post covers how to connect Azure Custom Vision Service (over at https://www.customvision.ai) with Microsoft Flow, enabling the use of the… Continue Reading admin’s Article on their blog No…

📅 15 September 2019 👁 89 views
Dynamics 365 Customer Engagement

I’m a Community Reporter for Microsoft Ignite 2019!

  I am a Community Reporter for Microsoft Ignite, Orlando 2019! Check out the announcement by Microsoft HERE Continue Reading admin’s Article on their blog No Title No…

📅 27 August 2019 👁 121 views
Dynamics 365 Customer Engagement

Creating a Custom Flow for Virtual Agent Experiences

This blog post is an extension of the Getting Started with Virtual Agents, so if you’d like the background or… Continue Reading admin’s Article on their blog No…

📅 28 June 2019 👁 237 views
Dynamics 365 Customer Engagement

Getting Started with Virtual Agents in Dynamics 365

Being able to talk to a live chat agent is a popular website feature, especially in the Retail industry where… Continue Reading admin’s Article on their blog No…

📅 28 June 2019 👁 232 views
Dynamics 365 Customer Engagement

Create Custom Insight Cards using Microsoft Flow

Relationship Insights, as part of Dynamics 365, has been a great feature, often used (and sold) as part of the… Continue Reading admin’s Article on their blog No…

📅 26 June 2019 👁 231 views