Adding Virtual Agents to Dynamics 365 Dashboards for Internal Use
Virtual Agents are a feature that allows organisations to create a Bot for customers to engage with on websites by…
Continue Reading admin’s Article on their blog
Adding Virtual Agents to Dynamics 365 Dashboards for Internal Use
Virtual Agents are a feature that allows organisations to create a Bot for customers to engage with on websites by asking it questions and providing automation capabilities. It is currently in preview and you can read all about what they are, their features and how to get started in this post here.
Blog Syndicated with admin’s Permission
More About This Author
Array
Dyn365CE2020.04.30Connecting Power Virtual Agents to a Real Life Person using Omni Channel Engagement
Dyn365CE2020.04.29Supervisor Monitoring in Omni Channel Engagement
Dyn365CE2020.04.28Conversation States in Omni Channel Engagement
Dyn365CE2020.04.27An Introduction to Skill Based Routing in Omni Channel Engagement