How to create Incident Type in MS Dynamics 365 Field Service – YouTube

In this video, we’ll show you What are Incident Type and How to create an Incident Type in Microsoft Dynamics 365 Field Service. Learn step-by-step how to set up different incident types to better manage and track service requests.

This video consists of

00:42 Introduction
43: 1:59 Create New Incident Type
2:00- 2:44 Add Product
2:45- 3:40 Add service
3:41- 4: 18 Add service Task
4:19- 4:50 Add Characteristic
4:51- 6:24 Incident associate with work order and create new work order

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