Dynamics 365 Customer Engagement
Quickly Create New ‘Incident Types’
Part of a series on review of all the new and amazing “2021 Release Wave 1” features “What is the single most-effective productivity hack…
Tag: Incident
Dynamics 365 Customer Engagement
Update resolved and cancelled cases (incident) without reopening/reactivating – 2021 Release Wave 1 – Dynamics 365
To update resolved or cancelled cases we had to reopen the case record, update it and then close it back. https://crmfortress.com/2017/02/10/update-resolved-cases-in-dynamics-365/ http://www.kingswaysoft.com/blog/2017/03/31/Dance-with-CRM-Statuses-In-ETL-Project If we…
Dynamics 365 Customer Engagement
Field Service Incident Types — A Time Saver!
Field Service Incident Types — A Time Saver! Photo by ThisisEngineering RAEng Let’s be honest, nobody wants to repeatedly fill in the same fields on a form…
Dynamics 365 Customer Engagement
D365 CE- Incident management integration with SAP Qualtrics – Part 3
Originally posted on Rahul Tiwary CRM Blogs: In part 3 of my blog , I am going to explain about how I have use…
Power Automate
Power Apps Portal Maintenance: The curious incident of the naughty user.
In the last article here I proposed the design for the custom Maintenance functionality: https://msolenacrm.blog/2020/06/20/power-apps-portal-summon-the-custom-error-page-to-test-a-custom-layout/ After the serious testing we discovered that the solution…