How to Configure Actions in SLA for Dynamics 365 Customer Service – YouTube

Learn how to configure actions in Service Level Agreements (SLA) within Dynamics 365 Customer Service. This video walks you through step-by-step on setting up SLA actions, automating processes, and ensuring timely responses to customer cases. Perfect for admins and consultants looking to enhance SLA performance and meet business goals efficiently!

Link to configure SLA in d365 customer service- https://youtu.be/bDPb7ccKhsc?si=_3SIT_3dLminCEMD

This video consists of:
00:00-01:25 Introduction and use case scenario
01:25-01:48 SLA item configuration info
01:48-02:01 Check which SLA item configuration we will use
02:01-04:52 Configure Action for SLA ‘first response in’
04:52-06:17 Test the flow

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